Mobile and the Connected World
How Technology Is Shaping Consumer Behavior: Trends You Can't Afford t...
Discover trends in technology dependence, generational attitudes, and the challenges and benefits of AI adoption.
Make customers happier and business more efficient with award-winning, modular solutions customized to your program’s goals. Whether you need to attract new customers, retain existing ones, drive industry sustainability or improve operational efficiency, our products and services integrate into your operations to optimize results. Through a unique combination of digital solutions and human expertise, we support every part of the customer lifecycle, from helping your customers protect and set up new purchases to repairing and repurposing legacy technology to maximize your revenue.
Mobile and the Connected World
How Technology Is Shaping Consumer Behavior: Trends You Can't Afford t...
Discover trends in technology dependence, generational attitudes, and the challenges and benefits of AI adoption.
Retailers
Mobile
Mobile and multi-device protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value
Cable
Multi-device, Connected Home and mobile protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value
Comprehensive coverage across products designed to optimize program performance
Digital solutions for personalized tech and customer support from DIY to full service
164 Million
1,700+
4.8/5.0
300 Million
customers served around the world
$100 Million+
invested in disruptive start-ups
164 Million
1,700+
4.8/5.0
300 Million
customers served around the world
$100 Million+
invested in disruptive start-ups
Mobile and the Connected World
Q4 and 2024 Mobile Trade-In and Upgrade Industry Trends Report
The Q4 Mobile Device Trade-In and Upgrade Industry Trends Report shows a 7% increase in trade-in returns, totaling $1.7 billion. The 2024 report highlights a 5% rise in payouts, reaching $4.5 billion.
Mobile and the Connected World
How Technology Is Shaping Consumer Behavior: Trends You Can't Afford to Ignore
Discover trends in technology dependence, generational attitudes, and the challenges and benefits of AI adoption.
Mobile and the Connected World
Building Trust in Enterprise AI: a Human-Centric Approach
The best way for companies to use enterprise AI technology is by combining it with human expertise to deliver an exceptional consumer experience.