Mobile and the Connected World
Q2 2024 Mobile Trade-In and Upgrade Industry Trends Report
Assurant mobile trade-in and upgrade industry trend report show trade-in values for smartphones increased from 1Q24.
Traditional claims processes are built to detect fraud by putting all claims through the same experience and stress tests. Assurant’s proprietary process takes a different approach. Our two-pronged program integrates an industry-leading dynamic claims management process with best-in-class risk mitigation to deliver a premium experience for your customers and the ideal solution for your business. With our patented fulfillment engine, your customers have more options and you have more control at a lower cost.
Nearly 5-stars from 4M+ reviews
65% more technician coverage than next competitor
Total program visibility and control
AI and machine learning optimizes risk, cost and CX
Sophisticated algorithms and powerful AI tools separate low and high-risk claims up front, so claims are processed quickly and more efficiently. Most claims are adjudicated in seconds, and, when needed, our experts manage complicated claims accurately and efficiently.
Reduce claims losses with:
Assurant’s approach to managing claims has proven to dramatically decrease claims losses and reduce the amount of money our clients’ have to hold in reserve – all without any additional program costs or hidden fees.
When your customer files a claim, they expect a fast, convenient resolution, especially when it comes to their mobile device. To help meet their needs, Assurant offers intelligently selected fulfillment options based on individual needs and circumstances, including multiple options for resolution in under four hours.
How Dynamic Claims Work:
Based on the business parameters you choose, use our dynamic claims decision engine to present fulfillment options tailored to each customer.
Ways to Fulfill Customer Claims:
Your customers choose the fulfillment option that works best for them, and Assurant delivers the customer experience your brand wants to be known for. Assurant’s dynamic claims fulfillment program has proven to significantly increase the take rate of walk-in repairs and increase customer satisfaction for both repairs and the overall protection program.
Retailers
Mobile
Mobile and multi-device protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value
Cable
Multi-device, Connected Home and mobile protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value
Mobile and the Connected World
Q2 2024 Mobile Trade-In and Upgrade Industry Trends Report
Assurant mobile trade-in and upgrade industry trend report show trade-in values for smartphones increased from 1Q24.
Mobile and the Connected World
Q1 2024 Mobile Trade-In and Upgrade Data Trends Review
Our Trade-In and Upgrade Data Trends Review highlights some interesting movements in the industry during the first quarter of this year.
Mobile and the Connected World
Minimizing E-Waste and Maximizing Value: Device Circularity as a Core Business Strategy
A Q&A with Rebekah Griffiths, Assurant’s VP of Product Management – Device Lifecycle Solutions on the impact of device circularity